1、負責客戶投訴的初步調查；Responsible for the preliminary investigation for customer complaint;
2、負責協調與投訴相關的部門進行調查；Responsible for coordinating the department who are related to the customer complaint;
3、負責對責任部門提供的投訴調查報告的充分性和有效性進行評估；Responsible for evaluating the sufficiency and effectiveness of investigation report which provided by the responsible department;
4、負責對措施的有效性進行跟蹤；Responsible for following up the effectiveness of corrective action;
5、負責客戶投訴報告的起草和回復；Responsible for issuing the complaint response and responding the investigation report to the customer;
6、負責投訴和CAPA的關閉；Responsible for closing complaint and CAPA;
7、負責對投訴的分析和總結；Responsible for analysis and summary for customer complaint;
8、負責投訴文件的整理和歸檔；Responsible for document for complaint files.
9、負責與客戶經理進行必要的溝通；Responsible for necessary communication with account manager.
10、負責對客戶投訴樣品的保管；Responsible for the sample storage which are returned from the customer.
